In today’s fast-paced digital world, more businesses rely on the best chatbot builders to improve customer service and user experience, automate tasks, and cultivate leads.
This is essential to stay ahead of the curve.
With artificial intelligence and advanced machine learning on the rise, there’s no better time to tap into this dynamic industry and build a customized chatbot for your business.
AI chatbots have advanced rapidly and are now equipped with large language model APIs and retrieval augmented generation (RAG), so you can fine-tune responses, allowing chatbots to provide relevant, up-to-date, and accurate information.
However, with the wide range of AI tools available now, how do you determine which AI chatbot builders are best for your business?
In this review, we cover the top chatbot builders for 2025, their benefits, and how to choose the right one for you.
Let’s jump right in!
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Quick Comparison: 6 Best Chatbot Builders
First things first, here’s our summary of the top chatbot builders to help enhance your business’s productivity, marketing reach, customer support, and more.
Keep scrolling for the full reviews below, which cover key features, pros and cons, benefits, and tips for selecting the right chatbot builder.
What Is a Chatbot Builder?
A chatbot builder is a software development platform offering a range of tools and features to streamline and simplify the design and development of various types of chatbots.
A chatbot is a computer program that engages an end-user through human conversation. It is typically embedded in a business’s website, software, app, or other messaging channels.
At a quick glance, these are the key use cases AI chatbots can provide for your business:
Customer support
Lead generation
E-commerce support
Appointment scheduling
Feedback collection
Onboarding new customers
Internal team communication
Event registration and management
Travel assistance
It’s also worth noting that not all chatbots are built with AI.
Most modern chatbots are equipped with conversational AI techniques to understand user questions and automate responses (i.e., such as natural processing techniques). These are termed AI chatbots or software-as-a-service (SaaS) tools.
These innovative programs allow individuals and businesses without extensive programming experience to design, customize, and integrate chatbots across multiple platforms, including other software, apps, and services.
Integrations can occur with e-commerce platforms, such as Amazon and Shopify, and CRM software, such as Salesforce, HubSpot, and Zendesk.
While some basic coding skills are required, these chatbot builders are designed to simplify the development process significantly.
What Key Features Are Usually Included in a Chatbot Builder?
Chatbot builders typically consist of the following features:
Visual Editors: Firstly, many provide a user-friendly, drag-and-drop interface to create intuitive and natural conversation flows.
Pre-Built Templates: Many platforms provide pre-made templates for designing customer support conversations, lead generation, and e-commerce interactions to simplify bot creation.
Multi-Platform Support: Advanced chatbot builders can deploy across a range of messaging channels, such as Telegram, WhatsApp, Facebook Messenger, and website pages. Using these broadens audience reach and engagement.
AI and Natural Language Processing (NLP): Some builders integrate AI and NLP to help bots understand and respond correctly to user inputs, facilitating more authentic and compelling customer conversations.
Integration with Third-Party Tools: Some chatbot builders include integration with CRM systems, email marketing software (i.e., Microsoft Outlook, Gmail), analytical tools, payment gateways, and other software and services. This feature optimizes workflow, with users garnering deeper insights into user behaviors.
Analytics and Reporting: Lastly, built-in metric tools allow users to monitor chatbot performance, such as audience interaction, user engagement, customer satisfaction, and conversation success rates. This will allow for further improvement and refinement of chatbot language and features.
If you are a beginner, check out Chatbot Builder AI’s helpful tutorials on developing your very first chatbot through their platform.
6 Best Chatbot Builders to Enhance Your Customer Service
Now that you’ve worked through some questions and understand some key features to look for let’s examine some of the top chatbot builders to enhance your customer engagement.
1.HubSpot
HubSpot is an AI-powered, all-in-one CRM platform that provides businesses with software, integrations, support, and resources to boost growth. It also offers user-friendly chatbot builder capabilities.
The free chatbot builder version allows users to familiarize themselves with the software first, simplifying chatbot creation sequences without coding experience.
The software also includes a HubSpot Smart CRM, which allows users to personalize chatbot interactions and responses by extracting data.
In short, HubSpot is a great option for businesses already using it, as it is easily integrated with its other offerings, such as Marketing Hub, Sales Hub, and Content Hub.
However, if you don’t already use HubSpot, you may want to explore other specialized chatbot builder platforms offering more features at a lower cost.
Features:
CRM integration
Customizable workflows
Analytics
Pros & Cons:
Pros:
Seamless integration with current HubSpot tools and software.
Unlimited personalized fields and tags.
User-friendly interface.
Built-in Live Chat.
Integrations with Make and Zapier.
Cons:
Limited customization is available compared to other, more specialized tools.
Basic features for the price you pay.
No keyword recognition or AI; it only has flow-based chatbots.
Payment is required for extra integrations and analytics.
Free Plan & Free Trial on Paid Plans: This includes connecting visitors to live chat agents, designing bots for specific tasks, using free templates, storing 15 million contacts, email templates, lead qualification, meeting scheduling, and more.
Pro Plans: The premium plans start at $20/month and then offer a Starter Customer Platform, Service Hub Professional ($100/month), and its premium Service Hub Enterprise plan ($130/month).
ChatGPT is an advanced AI-powered chatbot builder recognized for its capacity to leverage OpenAI’s powerful language model to facilitate authentic and engaging dialogue.
ChatGPT’s chatbot builder feature is designed for businesses that want to deploy conversational AI solutions across multiple applications. Its user-friendly software does not require extensive programming experience.
To sum up, ChatGPT is an excellent option for those looking for a versatile chatbot solution capable of handling complex queries. If you’re a beginner at developing chatbots, even better, as a chatbot will literally walk you through the process.
However, if your business needs a more comprehensive chatbot, you may consider exploring other tools. The big drawback is that it’s only available through ChatGPT, which limits your deployment capabilities.
Features:
Natural Language Processing (NLP).
Customizable templates.
Multi-channel support: can integrate into websites, messaging apps, and more.
Analytics and insights: monitors user interactions and offers performance metrics.
Pros & Cons:
Pros:
Ability to facilitate highly complex conversations and queries.
Simple setup with no coding experience needed.
It provides a global reach through supporting multiple languages.
Incorporates continuous learning to improve performance.
Cons:
Chatbots are only accessible via ChatGPT.
May need additional integrations with other platforms to allow full functionality.
Some users could find the AI responses less predictable in particular contexts.
Pricing is high compared to other builders with more advanced features.
Pricing:
Free Tier: Includes limited access to basic capabilities; more suitable for small-scale use cases.
Pro Plans: Starts at $15/month with enhanced integrations.
Enterprise Solutions: Customizable pricing determined by unique business needs and usage levels.
Botsonic is a no-code AI chatbot builder powered by OpenAI’s GPT-4 technology. With its simplified, user-friendly interface and optimal features, Botsonic is a powerful AI assistant for businesses wanting to boost customer support and engagement.
Botsonic offers a range of AI models, allowing users to train their chatbots (or AI agents) using various data sources. This intuitive feature allows businesses to customize their chatbot deployment across multiple platforms better.
To train your AI agents, you can import data from your website, upload files, or sync directly with your platforms, like Google Drive, Notion, or Confluence.
Botsonic also seamlessly integrates with multiple tools such as WhatsApp, Facebook Messenger, Slack, Zapier, and more. It also integrates with Zendesk and Freshdesk for smooth handoffs to live agents.
Overall, we recommend Botsonic as the best chatbot builder for online businesses. However, you should carefully consider its price structure in relation to its offerings.
Features:
Easy-to-use drag-and-drop integration.
It is a model-agnostic, meaning it uses an AI Model Gateway (GPT Router) to connect multiple AI models, thus speeding up responses.
Omnichannel integration.
Able to customize AI agents through key data imports.
An analytics dashboard is used to monitor conversations and gain insights.
Pros & Cons:
Pros:
Super easy to use.
Supports multiple languages for greater global reach.
Customizable branding options.
Highly effective lead capture features with spam protection.
Cons:
Very limited features on the starter plan.
Initial setup may require some time for data training.
The best features and capabilities are only available on the $299/month plan.
Pricing:
No Free Trial: The Starter, Professional, and Advanced plans each include a 7-day Free Trial.
Starter Plan: $16/month (billed annually) or $19 monthly; includes one chatbot, three agent actions, and 1,000 messages/month.
Professional Plan: $41/month (billed annually) or $49 monthly; includes two chatbots, five agent actions, access to GPT-4o, and 3,000 messages/month.
Advanced Plan: $249/month (billed annually) or $299 monthly; includes five workflows, ten agent actions, and 12,000 messages/month with advanced features.
Enterprise Plan: Customized pricing determined by the number of team members and messages; includes all integrations with their most powerful AI agents.
Botpress is a powerful and versatile open-source platform designed for developers and businesses that need highly customizable AI chatbots.
It uses the latest LLM engines, ensuring its AI assistants use the most up-to-date technology.
In short, Botpress is an ideal option for businesses that need robust chatbot solutions but want the flexibility to scale.
While Botpress offers some of the most sophisticated chatbots, you will need to carefully consider its pricing structure based on the specific features you require.
Features:
Visual drag-and-drop canvas.
Deployed in over 100 languages.
Open-source framework offering flexibility and customization.
No-code interface.
Endlessly extensive, connecting your chatbot to any platform or channel.
Pre-built integrations.
Multi-channel support, integrating with websites, messaging apps, and more.
Advanced natural language processing capabilities.
Advanced security.
Custom analytics, monitoring user interactions, and bot performance.
Pros & Cons:
Pros:
Highly customizable to align with specific business needs and goals.
Strong community support with extensive resources.
Clear pricing model based on usage.
No markup on AI-powered actions, ensuring fair billing.
Cons:
The initial setup may need some technical expertise to implement advanced features.
Limited built-in templates compared to other chatbot builders.
The free plan includes constraints that may not suit all users.
Pricing:
Free Plan: Includes up to 2,000 messages/month, five bots, and basic features.
Pay-As-You-Go Plan: Same as the free plan, with pay-as-you-go add-ons: $1/month per additional bot; $10/month for every additional 5,000 messages; $10/month for 1GB of vector DB storage; $5/month for the “Always Alive” feature (to ensure quicker delivery).
Team Plan: Starts at $495/month; includes more extensive features and access to support.
Enterprise Plan: Custom pricing tailored for large organizations with specific needs.
As a leading sales acceleration platform, giosig allows you to integrate interactive content, live chats, and AI chatbots to boost customer relations and streamline sales.
You can access over 20 setup templates, visual performance reporting, and design support throughout the chatbot development stages.
In short, giosg is an excellent option for companies using AI chatbots to elevate customer service. However, pricing is only available when contacting the support team.
After completing a customer needs assessment, the team can assess your business needs and objectives and tailor their offerings to your identified success metrics.
Features:
Drag-and-drop chatbot building features.
Ready-to-use chatbot templates.
Customization capabilities to fit branding needs.
Built-in A/B testing tool.
Live chat integration.
Visual performance reporting to track chatbot effectiveness.
Chatbotbot Builder AI is another cutting-edge platform. This next-gen AI chatbot tool is designed for businesses to build custom chatbots and GPTs for websites, emails, social media channels, and phone calls.
It offers a free AI Sandbox plan, allowing users to explore and test its chatbot functionalities.
Given its vast customization features and integrations, Chatbot Builder AI is suitable for businesses of all sizes wanting to create, personalize, and launch intelligent AI assistants.
Features:
No-code interface, making it easy to create chatbots.
The free AI Sandbox Plan provides unlimited use to test and explore chatbot capabilities.
Custom domain support includes access to personalized links for branding.
OpenAI API access integrates advanced AI functionalities into chatbots.
Pros & Cons:
Pros:
Both beginners and professionals can use it.
Access to helpful tutorials and tips.
Offers a range of customization options.
Effectively supports lead generation and customer engagement.
Cons:
Some advanced features are only available on higher-tier plans.
Pricing may be high for small businesses.
Initial setup may take time to optimize chatbot performance.
Pricing:
AI Sandbox: It is free to use with up to 25 leads, and after 14 days, unlimited use is available upon request (no credit card required).
Custom Domain: $199 for personalized domain links.
Pro Plan: $49.99/month with OpenAI API access and a 14-day risk-free trial.
White Label Agency Plan: $595/month for agencies needing extensive features.
White Label Enterprise Plan: $2,499/month for large organizations with tailored needs.
AI chatbots have revolutionized the way businesses engage with customers, helping businesses improve efficiency, elevate customer satisfaction, and drive sales significantly.
Below are some key use cases and what to consider when choosing a chatbot builder:
Can escalate more complex queries to human agents.
What to Look for:
Choose a chatbot that can be trained on your business-specific data, ensuring it understands your unique products and services.
Make sure it includes escalation features to human agents.
Lead Generation
Benefit:
Engages web visitors using interactive dialogues.
Captures contact information of potential customers.
Nurtures leads by offering insightful information and delivering follow-up prompts.
What to Look for:
Find a chatbot that integrates seamlessly with your CRM systems.
Ensure it includes customizable workflows to nurture leads.
E-Commerce Assistance
Benefit:
Enables customers to locate products based on preferences.
Assists with order tracking and updates shipping status.
Provides customized recommendations to improve shopping experience.
What to Look for:
The ability to handle payment processing.
Integration with your e-commerce platform to ensure a smooth shopping experience.
Appointment Scheduling
Benefit:
Customers can easily book, reschedule, or cancel appointments using chat interfaces.
Sends reminders and confirmations, reducing no-show rates.
Enhances scheduling through integration with calendar systems.
What to Look for:
The ability to integrate with calendar systems and send automated reminders.
Feedback Collection
Benefits:
Collects relevant customer feedback using surveys and polls.
Analyzes responses to enhance products and services.
Encourages honest customer feedback.
What to Look for:
Choose a chatbot with robust analytics features to monitor response rates and analyze feedback and behavioral trends.
Onboarding New Users
Benefits:
Walks new customers through product features and functionalities.
Offers tutorials and resources.
Decreases customer learning curve through immediate support.
What to Look for:
Offers personalized onboarding experiences based on user data and preferences.
Features include interactive tutorials, real-time Q&A functions, and integration with existing communication tools like Slack or Teams.
Internal Team Communication
Benefits:
Helps team members with relevant HR inquiries.
Streamlines team communication with instant answers to queries and access to resources and tutorials.
Boosts team productivity by automating administrative tasks.
Facilitates knowledge sharing.
What to Look for:
Chatbots that can integrate with your existing internal systems (e.g., HR platforms), allowing easy access to company resources.
Automated reminders for meetings and deadlines.
Event Registration and Management
Benefits:
Streamlines registration for events or webinars through automated sign-ups.
Sends essential info about events, including event reminders and updates.
Facilitates post-event feedback for future improvements.
What to Look for:
Ability to handle multi-channel communication (e.g., SMS, email).
Integration with event management software.
Features such as automated follow-ups and post-event feedback collection.
Travel Assistance
Benefit:
Delivers up-to-date information on bookings, itineraries, and flight statuses.
Provides recommendations for restaurants, accommodations, and activities.
Helps with extensive travel-related queries, such as travel insurance or visa requirements.
What to Look for:
Can integrate with travel booking systems and provide personalized recommendations based on user preferences.
Offers multilingual support and immediate updates on travel changes.
Differentiating Between Chatbot Types
When selecting a chatbot for your business, it’s crucial to understand the differences between traditional and more advanced conversational AI chatbots.
Traditional Chatbots:
These are usually programmed with predetermined responses based on specific business data and inputs.
They successfully automate routine tasks such as answering FAQs or walking users through processes on platforms like WhatsApp or a business’s website.
Conversational AI Chatbots:
These use advanced machine learning algorithms to process natural language and context, enabling more complex interactions.
They continuously learn from user interactions to keep enhancing their outputs. Advanced chatbots like these are ideal for more complex customer inquiries.
How to Choose the Right Chatbot Builder
Finding a chatbot builder that helps you effectively meet your business needs and goals is essential.
After working through these key factors below, take some time to narrow down your top chatbot builders for your team and business:
1.Identify and Define Your Goals
Identify Use Cases: What do you want the chatbot to achieve? For example, it may be to improve customer support, generate leads, or onboard new users.
Set Clear Objectives: Determine measurable goals, such as reducing response times or increasing lead capture rates. Include measurable and time-specific objectives.
2.Assess User-Friendliness
No-Code vs. Developer-Friendly: Do you need a no-code solution for quick deployment or a more customizable platform that may need some technical experience?
Ease of Use: Look for intuitive interfaces that allow non-technical users to easily build and manage chatbots.
3.Customization and Flexibility
Personalization Features: Ensure the platform offers customization, allowing you to personalize your chatbots according to your brand’s voice and style.
Integration Capabilities: Check if the chatbot can integrate with your existing marketing tech stack, such as CRMs, email software, or e-commerce systems.
Consider integrating your chatbot with Robotic Process Automation (RPA) tools, such as payroll or invoice processing. These tools allow you to automate repetitive, time-consuming employee tasks, thus boosting your productivity.
4.AI and NLP Capabilities
Natural Language Processing: Examine the chatbot’s ability to effectively understand and process user inputs.
Training/Learning Ability: Consider platforms that offer machine learning capabilities, where the chatbot keeps getting smarter with every interaction. These capabilities will allow chatbots to improve over time based on user interactions and behaviors.
5.Multi-Channel Support
Omni-Channel Functionality: The chatbot should be able to operate across various channels, including websites, social media, and messaging apps.
Consistency Across All Platforms: Look for solutions that offer and maintain a consistent user experience across communication channels.
6.Analytics and Reporting
Performance Tracking: Find a platform that provides robust analytics to monitor user interactions, engagement rates, and overall chatbot performance.
Data Insights:Analyze data to gain insights into user preferences and behaviors and make informed decisions for optimization.
7.Scalability
Growth Potential: Can the chatbot builder scale with your business as it grows? Consider carefully whether it can easily accommodate increased traffic and additional features.
Flexible Pricing Plans: Look for pricing structures that allow you to upgrade as your needs evolve without incurring extra costs. Go with a chatbot that guarantees savings with predictive pricing plans, allowing you to pay according to your attained or un-attained goals.
8.Support and Resources
Customer Support Options: Evaluate the availability of customer support, including live chat, email assistance, or dedicated account managers.
Community and Documentation: Can you access a supportive community and comprehensive documentation? These can be invaluable for troubleshooting and driving learning.
Closing Thoughts on Finding The Right AI Chatbot Builder
Truly, the world is your oyster when it comes to the vast selection of intuitive and powerful AI chatbot builders available today.
The most important thing is to select one that perfectly meets your business needs and objectives while aligning with your current and foreseeable budget.
But before embarking on your chatbot creation journey, identify the key aspects you want to improve for your customers.
Then, assess the features and functionalities of various platforms and determine how each platform can integrate smoothly into your existing systems and workflows.
Which platforms stand out to you from our review?
Now is the best time to begin exploring these exciting and top-of-the-art chatbots before you. Dive into their expansive world and narrow down your top choices, then experiment with each to find the one that suits you best.
Your perfect chatbot buddy awaits!
Frequently Asked Questions
How does a chatbot handle customer information?
Chatbots use artificial intelligence to handle customer information and queries. They do this through accessing information from CRM systems, e-commerce platforms, and other sources. They also rely on Natural Language Processing (NLP) to analyze key phrases, as well as Machine Learning, to learn from interactions and improve responses. Check out our deep-dive review on the best chatbot builders to streamline your business's customer support and boost sales.
Which AI-based chatbot can help me earn money?
There are several AI-based chatbots to help boost your earnings. Examples include: Chatbase, Botsonic, Tidio (Lyro AI), and Botsify. Botsify is a great option for an agency or freelancer, considering its white-labeling option. See our comprehensive chatbot builder review and guide for more info!
How do these chatbots compare in terms of user experience and interface?
AI chatbots excel in enhancing and streamlining user experiences (UX). By combining several key factors, such as Natural Language Understanding (NLU), user centric designs, human-like interactions, proactive assistance, multi-channel support, and continuous improvement functionalities, AI chatbots are well equipped to improve customer interactions and experiences. Take a peek at our full review on the best chatbot builders and how to select the right one. These AI assistants will help you dramatically improve customer experiences across your platforms.
What is the best free chatbot platform available for building an AI-based application?
In terms of the best free chatbot building platform, we'd recommend HubSpot! You can easily use their platform to create messenger bots to qualify leads, book meetings, and offer answers to customer queries. HubSpot is especially great for beginners. Check out our comprehensive review covering all of HubSpot's great offerings.
Which chatbot builder offers the best customer support?
There are many chatbot builders that provide great customer support interactions. Some recommendations include: HubSpot, Tidio, Botsonic, Drift, Zendesk, Ada, Intercom Fin, Einstein GPT, and Certainly. Be sure to check out our list of the best chatbot building platforms to kick-start your chatbot building journey.