LivePerson is an AI-powered customer engagement platform that provides a tonne of features related to consumer conversations. It provides AI-driven chatbots and other messaging solutions to over 18,000 companies across the world.
LivePerson leverages more than 20 years worth of live chat and messaging data to drive its AI algorithms. This makes it possible to process natural language efficiently and automate most customer conversations.
Read more You can use LivePerson to manage your conversations across multiple platforms including WhatsApp, Apple Business Chat, Facebook Messenger, and many more. The software provides you access to an Intent Manager which employs Natural Language Understanding (NLU) techniques to detect consumer intents and identify queries automatically. This eventually helps automate and optimize operations with intent-based performance data. The NLU algorithm LivePerson utilizes outperforms most competitors in metrics such as accuracy, precision, and recall across various industries. It also has a built-in Conversation Builder tool that uses AI to create automated conversation flows. The Conversation Builder has a point-and-click interface with a guided assistant which makes it easier for non-technical staff to build these chatbots. There are a number of pre-built conversation templates that you can play around with to get started. There are in-depth Conversation Analytics that help identify conversations that convert to sales, along with the average cart size of the customers. You can benchmark and monitor loads of KPIs in real-time to optimize your conversations for more conversions. This also helps you measure the ROI of your Conversational Cloud investment. LivePerson is one of the oldest tools in the market offering communication automation solutions to some of the leading brands of the world. It has applications in all major industries including design, entertainment, banking, travel, education, insurance, telecom, automotive, and a lot more. If you’re looking for something that can take the weight off your shoulders and automate your conversations for you. LivePerson is easily the best choice.
Our Review Verdict
Customer Segmentation
Intent Manager
Conversation Manager
Conversation Builder
Interactive Voice Response
App Messaging
Reporting & Analytics
Email Messaging
LivePerson integrates with the following business systems and applications
Salesforce
Microsoft Dynamics
NetSuite
Email Integrations
API Integrations
The implementation is simple and the interface is intuitive. You don’t need to be a tech expert to operate the software.
The chat feature can be easily integrated into your website.
You can use the APIs to customize the software a lot.
The pre-built chat templates are quite useful.
The export options for chat transcripts are limited.
There are some browser inconsistencies with Safari.
Free Trial
Demo On Request
Standard
$40/month
Premier
$90/month
Enterprise
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4.4
No, the software does not have a free trial. You can request a demo of the software to get an idea before you purchase a subscription plan.
Transcript data is stored in data centres in the US, EU, and APAC for 13 months. During this time, the transcripts can be accessed through the agent Workspace.
Yes. You can configure Automatic Messages that display to consumers during a conversation based on different triggers and actions.
Yes, the software integrates well with various CRM and Email software as well through APIs and other third-party software.
For Android, the size of the SDK once installed utilizes approximately 4MB with external required dependencies. For iOS, the size of the SDK once installed utilizes approximately 3.5MB.
