Intercom is a Customer Engagement and Conversational Relationship Platform that helps nurture customer relationships through personalized interactions.
The platform offers three major features – the Business Manager, Management Tools, and a Customer Data Platform. All of them are focused on building customer relationships by improving the conversations that happen.
Read more The Business Manager provides customer messaging solutions that are flexible and scalable. You can chat with your customers in real time, automate conversations through chatbots, or follow up on them later. Outbound messages can be delivered on your website or app and hence you can communicate with your customers across platforms. You may also segment your customers and create conversations specific to certain segments. The segments can be based on who your customers are, where they are located, and what actions have they taken on your website. The Customer Data Platform is responsible for collecting and processing customer data from all channels in a single place. This data can be used to analyze different situations or simply to personalize conversations. Besides the company data of your clients, you may also track behavioral data, conversation data, or any other specific data field related to your business. With Intercom, you can prioritize important customer or urgent matters by moving them to the top of your support queues. This helps retain high-value customers and enables you to solve urgent queries without any delays. Intercom helps automate processes such as routing, assignments, and SLAs, which frees up your team to handle more important tasks. The chatbots can be built and implemented in minutes to collect information, initiate conversations, or answer FAQs. Intercom is another leading customer engagement platform that is being used by more than 30,000 users across the globe. Their clients include all types and sizes of businesses as their solutions are very flexible. We totally recommend Intercom for managing and improving client conversations and relationships.
Our Review Verdict
CAN SPAM Compliance
Lead Database Integration
Canned Responses
Pop-up Chat/Chatbots
Response Automation
Analytics/ROI Tracking
Virtual Assistant
Customer Surveys
Intercom integrates with the following business systems and applications
Google Analytics
Stripe
Slack
Salesforce
Jira Cloud
Calendly
HubSpot
Zoho Desk
Square
Outreach
Microsoft Dynamics
Keap
Marketo
Autopilot
Troops
Omnisend
Funnelfly
Referral Factory
Statuspage
Quick Links
Segment
Pipedrive
Google Calendar
Google Meet
Mailchimp
Zapier
Typeform
Pipedream, and a lot more!
Setting up and implementing Intercom takes only a few minutes.
The knowledge base is quite diverse and continually grows.
The software easily integrates with your website or system and you can enter data directly into it.
The features are best-suited for enterprise-size organizations.
Customer support is a bit slow and unresponsive.
The software is quite expensive for smaller businesses.
Free Trial
14 Days
Starter
$79/month
Product Tours
$199/month
Advanced
On Quote
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4.5
The free trial is available for 14 days. Besides the trial, you can watch the demo videos to get an introduction to the software.
Intercom collects customer data on various different metrics. The data can be broadly classified as identification, behavioral, conversational, and other customizable fields.
Intercom helps nurture customer relationships through personalized interactions. The communications are made more efficient and the customers are given the right information at the right time, which increases their likelihood to convert.
Yes, Intercom offers very useful chat routing features, along with many other omnichannel features.
It only takes a few minutes to install Intercom on your website. Once installed, you’ll be able to welcome, onboard, and support customers as they become loyal users of your app.
